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Physical Product Return Policy

All units that are shipped out are double-checked before sending to guard against damage, and are insured for the price of the items. If damage is found on the box and the items inside are found to be in a non-working state a claim will be placed with the shipping company and we will issue a return label. We will also send a replacement unit of equal or greater value in its place, or refund the purchase price at our discretion. All returns must be made within 10 days of receiving the purchased item. Serial Numbers are noted and will be checked against what is returned, the return of broken items that were not sold by us will result in the price not being refunded and may result in the non-return of the materials to the customer where fraud is suspected.  **IMPORTANT: DarkScale Branded (logo printed on them) Items Cannot be returned as they are printed to order**

Electronic Product Return Policy

Any Digital items purchased such as Scripts, or Automation Programs are non-refundable. The reason for this is that once the item is downloaded it cannot be accounted for again as it could have been copied and even distributed to multiple people. Only electronic products that can be demonstrated to be defective (direct from download before modification), and troubleshooting from DarkScale PC representatives proves insufficient can the money be refunded.

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