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About

So, you want to know more about me and what we do here? Excellent, pull up a chair, get a cup of coffee and then by the time you are done doing that you will be done reading this short description. 

This website is a portal for all computer support in the phone based variety. The vision is clear. Do not use these overly massive corporate conglomerate sites to sell computers and services, but rather take more of a mom and pop shop approach to getting things done.

If you have landed on this site you are among the lucky ones that have found a reasonably priced place to get support for both Windows and Apple computers. As well as a place to find value priced MacBook and other computer hardware. We want you to be happy with our service and offerings, so if you have a question or a concern please feel free to contact us. 

Team

Get to Know Us

We have an awesome team (even if I do say so myself) comprised of some of my favorite people... ME!

Feel free to read on if you have not had enough dad humor, and snarky commentary.

Matt Powell Picture

Matthew Powell

Proprietor/Operator

Hello Friend!

 

My name is Matt Powell and I am the owner/operator of this site. You have come to this page to get to know more about me, and I am happy to oblige you.

In the early days of my life, I was drawn to computers. There were programs you could run that did amazing things, and with a little bit of creativity they could give a kid the power to make fun and interesting content. One such thing was Microsoft 3d Movie Maker:

 

I would play with this software for hours upon hours just because it was so fun to create and share creations from my own imagination. That is what really got me to love computers and the software that they run.

 

Later I purchased my own computer, an IBM tower. At this point in my life I had just discovered Computer based video games, one of my favorites was Star Wars Knights of the Old Republic which released in 2003:

It was quite advanced for the time, and it was probably the game I most enjoyed simply because of the customized experience you could have based on choices, personalized weapons/equipment, and alliances.

At the time I was living with my parents still in Michigan, and we lived in a house with well water that was highly corrosive to the metal plating and contacts within electronics as shown here:

 

https://peacockwater.com/sulfur-electronic-appliances/#:~:text=Sulfur%20comes%20from%20decaying%20organic%20material%20and%20one,time%2C%20but%20in%20some%20instances%20faster%20than%20others.

 

This led to a number of things such as the replacement of:

1 Hard Drive

3 Sound Cards

2 Video Cards

1 Motherboard

1 Power Supply

 

It also forced us to replace refrigerators about once a year, air-conditioners at least yearly, and it led to the destruction of countless sensitive electronic devices.

 

Why did I tell you this? Well, this was where I first started to learn about how to fix computers on my own. I had to redo all of these things multiple times which eventually led me to build my own PC for the first time ever.

 

Building PCs:

I have had a passion for building PCs since the first time I ordered a motherboard from the now retired TigerDirect.com. I learned how to do everything from installing the standouts for the motherboard, to installing the graphics card after most everything else was installed. This passion fueled my ability to troubleshoot issues with computer hardware because those of you who have built a computer know that there is a lot of troubleshooting involved in getting all the parts to work properly. Especially if you get a bad part from the store. Having the power to work on more complicated things with my newly built computers enabled me to pursue an older passion with renewed vigor and potential. And that was Producing Videos.

 

Producing Videos:

In my youth I produced a variety of mock commercials (usually comedy based), Comedy sketches, and even a serious documentary that took over 100 hours of editing and work to get it to where I wanted it to be. Back in those days we did not have much in the way of Cloud storage, and I did not have the money to keep a backup device running to keep everything saved. So on one very sad day as I was sitting at my computer I literally watched all the work I had done go up in flames (The hard drive caught fire). This was a result of the Sulfur Dioxide in the air, and in just moments most of the work I had done for several years was lost.

 

This is why you should always keep a backup of your device, and keeping a cloud backup is probably one of the best options. Onedrive, Google Drive, and iCloud are examples of the service and should be considered important to keeping your important data.

 

If your computer died right now and you could no longer retrieve any of your data, how devastating would it be to you? Keep it backed up!

 

Professional Endeavors:

I did not get into fixing computers professionally for a long time into my working career. I started working with my dad at the age of 13 in drywall installation and finishing, and then did a short time in the fast food industry. I looked into college for my dream field of computers at ITT Technical institute shortly after graduating, but the prohibitive cost stopped me from enrolling and I was unwilling to go into debt that soon in my life.

 

I continued into a manufacturing career with an automotive plant and learned to operate forklifts, and did all manner of manual labor. That was when I met my future wife on eHarmony, and after about 4 months of talking online I moved down to Sioux City Iowa to be closer to her. I had an “internship” with a local electrician contractor which allowed me to move and I made very good money there, but the sheer amount of travel coupled with the hard working 12 hour shifts 7 days a week and the fact that I had to be gone for 2 weeks at a time before I could get a day, and the fact that my fiance was freaking out because she did not see me but once every 2 weeks was wearing on my health. Those were very hard times, but they only lasted about 6 months before I got a job in a warehouse again.

 

I HATED the warehouse job, and it felt nothing like it did when I was working in manufacturing. To compound issues it was a midnight shift job, so again I was unable to maintain a healthy work life balance. When I was trying to sleep others were making too much noise, when I was awake everybody else was asleep, and again my fiance was hardly able to talk to me. I then made a move to a smaller company in a warehouse position thinking it would be better. IT WAS NOT!

 

The next company that I worked for had no computer systems whatsoever to track inventory, and the way things worked was confusing, and there was far too much assumed knowledge. I pushed myself to learn the best I could in the position, but it felt like I continually was getting in trouble for not understanding the culture of this local business and the people who frequented it. Eventually just a few weeks before my wedding was to take place, I was let go. The thing I took away from that job was a hatred for manual processes rather than computer controlled processes. And I made a decision I would never work in a job like that again.

 

My next years were spent trying to find the niche that I liked best in the work world, such as Fast food, working in a furniture store as a delivery driver, working as an inspector and salesperson at Orkin Pest control. None of these seemed to fit the bill.

 

I went on to drive School bus for several years, and I loved it. It gave me some flexibility which was very important as I had just started my first part time job at an IT help call center. As I was working there I was exposed to what true Computer Administration looked like. I had a boss who we will just call Greg B. who taught me the first things I ever learned about enterprise computer support. He was a great boss, and I loved working for him. It was around this time that I decided to go to college for a computer based degree.

 

College Education:

My college education consisted of a lot of sleepless nights, and days filled with fatigue. I took 12 credit hours, worked 2 part time jobs, and had to help with various other projects. I was attending a community college that only had certain courses available at certain points on a 4 year track, and if you missed a required class you would have to wait at least 2 years until it was offered again which would put you behind on your graduation date.

 

I received my COMPTIA A+ certification, and then my Cisco CCENT certification during that time in my life. Once I had these I felt it was time to try my hand at a higher paying job. I did not have my associates yet, but I was well on the way into it.

 

Corporate IT Experience:

I went to work for a company called Cloverleaf Cold Storage as a Junior IT support representative, and I learned how to create automated solutions that made me more valuable as time went on. At one point in my career there I had invented several processes that saved at least 20 man hours a week, and also stopped from having countless mistakes that would cause further loss of man hours.

 

I have worked IT in many capacities over the years, but I also have valuable experience from the trades that taught me resilience, tenacity, creativity, and diligence. All of this combined with the mountain of patience I have cultivated over the years makes me a powerhouse when it comes to troubleshooting.

 

Personal note:

I am a Christian, and I love my Lord. I am very much in love with God’s ministry, and I place high importance on doing what the Lord would have me to do. Jesus has been the strongest influence in my life since he saved my soul at the age of 12, and if it were not for him I would never have become the man I am today.

 

My heart’s desire for everybody is to find what I found in Jesus, not just hire me for my abilities as a technician. I leave you with an important excerpt from scripture about your eternal destiny, and I hope it will be used to help you find something you perhaps did not know you were looking for:

 

John 3:16,17,18 - “For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life. For God sent not his Son into the world to condemn the world; but that the world through him might be saved. He that believeth on him is not condemned: but he that believeth not is condemned already, because he hath not believed in the name of the only begotten Son of God.”

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